Contact Us
Office Hours | Medical Emergencies | After Hours Urgent Medical Needs
Financial Policy and Billing | Fracture Care Billing | Insurance & Payment | Prescription Refills
The friendly staff at Falmouth Orthopaedic Center in greater Portland, Maine welcomes your inquiry at (207) 781-4424. Our professional staff is ready to set your appointments and provide you with answers.
Falmouth Orthopaedic Center
20 Northbrook Drive
Falmouth, Maine 04105
Phone: (207) 781-4424
Fax: (207) 781-4426
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We are conveniently located six miles north of Portland, less than one mile from the Bucknam Road exit on I-295 off of US Route 1.
Office Hours
Falmouth Orthopaedic Center's regular office hours are Monday through Friday from 8:30 a.m. to 4:00 p.m. All office visits are by appointment only.
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Medical Emergencies
In the event of a life threatening medical emergency, call medical emergency services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Falmouth Orthopaedic Center, and they will contact us.
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After Hours Urgent Medical Needs
If you have an urgent medical need and need to talk to our doctors after our regular hours, please call Falmouth Orthopaedic Center at (207) 781-4424. A doctor is on-call 24 hours a day. Your call will be returned promptly.
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Financial Policy and Billing
If you have a question related to your bill or insurance, please contact the billing specialists at Falmouth Orthopaedic Center at (207) 781-4446. Please download and read our financial policy.
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Fracture Care Billing
Fracture care is usually billed as a “packaged service.” Your insurance company requires that we bill our services to you using a coding system known as CPT (Current Procedure Terminology). The codes used to describe the services we provided for you are found in the “surgery” section of the CPT codebook. This does not mean that you had an operation. This is merely the way the CPT codebook is organized for ease of use by both insurance companies and physicians.
According to the CPT guidelines, fracture care is billed as a “packaged service.” This means that at the time of initial care, a bill is generated that includes:
- Treatment of the fracture
- The first cast or splint application
- 90 days of normal, uncomplicated, follow-up care
The procedures and other items NOT included in the package are:
- The initial office visit to evaluate, diagnose, and develop a treatment plan for your injury
- X-rays
- All casting supplies (including those used with the first cast application)
- Any replacement cast application
- The evaluation and management of any additional problems or injuries
- The treatment of complications
There will be a separate charge for these.
Your insurance company may cover the care rendered for fractures differently than for office visits. Therefore, when you receive the explanation of insurance benefits, the services may be paid as a surgical procedure, with deductible and co-insurance guidelines applied. We are using the most appropriate code available to describe the care rendered. As always, we encourage you to check with your insurance company and verify the benefits available. If you have any questions, please do not hesitate to contact us.
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Insurance & Payment
At Falmouth Orthopaedic Center, we accept Workers’ Compensation, Medicare, and most major insurance plans. Please contact your insurance company or you may call our office at (207) 781-4424 to find out if we accept your insurance plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, MasterCard and Discover. Please download and read our financial policy.
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Referrals
If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.
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Prescription Refills
Please allow our care team 48 hours to process your request. We recommend calling the pharmacy to make sure that your prescription is ready before coming to pick up your medication.
Please note that some medications cannot be called in and will need to be picked up at our office or mailed to your pharmacy. Please specify which option you prefer and if the prescription is to be picked up, specify the name of the person who will be picking up the prescription. We will need to check a photo ID of the person picking up the prescription.
Please provide ALL the information listed below so your prescription can be filled correctly:
- Patient name
- Patient date of birth
- Contact number for patient during day
- Doctor's name
- Medication you are requesting
- How often it is being taken and amounts left
- Name, address and phone numbers of the pharmacy you use
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